Seasonal Customer Service & Framing Specialist

Michaels; Gig Harbor (WA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Dental coverage

Job summary

Michaels is seeking a Store Team Member in Gig Harbor, WA to deliver friendly customer service and help customers shop our store. You will complete truck unloading, merchandising, and provide a fast checkout experience.

Responsibilities include aiding customers, enrolling them in rewards programs, supporting BOPIS/SFS processes, and adhering to SOPs while promoting our brand values. Lift and stand for long periods.

Qualifications

• Retail or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail knowledge

Job description

Michaels is seeking a Store Team Member in Gig Harbor, WA to deliver friendly customer service and help customers shop our store. You will complete truck unloading, merchandising, and provide a fast checkout experience.

Responsibilities include aiding customers, enrolling them in rewards programs, supporting BOPIS/SFS processes, and adhering to SOPs while promoting our brand values. Lift and stand for long periods.