Seasonal Customer Experience Representative - Miami International Airport

National Car Rental; Miami (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

National Car Rental in Miami is seeking a Seasonal Customer Experience Representative to provide friendly, efficient service throughout the rental process. The role is seasonal with a start window around November 1, 2026 and end by April 30, 2027, offering a 40-hour work week at a rate of $20.73 per hour.

Location is at 3900 NW 25th Str, Miami, FL 33142. Responsibilities include greeting customers, explaining terms and vehicle options, and handling reservations and inquiries by phone or in

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old and have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and additional services to customers.
• Provide directions and local information to customers as needed.
• Answer calls for reservations, rate quotes, and general questions; assist with callbacks and other communications.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative. The Seasonal Customer Experience Representative will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position is seasonal and employment will start no earlier than November 1, 2026 and end on or before April 30, 2027.

This pay for this position starts at $20.73/hour

This position is located at 3900 NW 25th Str Miami,FL 33142

THIS IS A FULL TIME SEASONAL POSITION (40 hours per week)

Apart from religious observations, must be available to work one of the schedules below

Schedules

• Schedule A:SUNDAY/MONDAY: OFF, TUESDAY-SATURDAY: 12PM-8:30PM
• Schedule B:WEDNESDAY/THURSDAY: OFF, FRIDAY-TUESDAY: 3:30PM-12:30AM
• Schedule C: SUNDAY/MONDAY: OFF, TUESDAY-SATURDAY:3:30PM -12:00PAM
• Schedule D: MONDAY & TUESDAY: OFF, WEDNESDAY - SUNDAY: 3:30PM- 12AM

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be willing to accept $20.73/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be willing to work any day of the week including weekends and holidays.
• Must be willing to work one of the available schedules:
• Schedule A:SUNDAY/MONDAY: OFF, TUESDAY-SATURDAY: 12PM-8:30PM
• Schedule B:WEDNESDAY/THURSDAY: OFF, FRIDAY-TUESDAY: 3:30PM-12:30AM
• Schedule C: SUNDAY/MONDAY: OFF, TUESDAY-SATURDAY:3:30PM -12:00PAM
• Schedule D: MONDAY & TUESDAY: OFF, WEDNESDAY - SUNDAY: 3:30PM- 12AM
• Must be able to work November 2026 to April 30th 2027