Seasonal Customer Experience Specialist

Michaels; Wichita Falls (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, and vision coverage

Job summary

Michaels in Wichita Falls, TX is seeking a store team member to assist customers, stock merchandise, and process sales at a fast, friendly checkout. You will help shoppers locate items, enroll customers in rewards programs, and support omnichannel methods like BOPIS and SFS.

The role involves unloading trucks, maintaining planograms, and adhering to store policies while delivering the Michaels Brand Promise. A positive, respectful demeanor and ability to stand long hours are required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels in Wichita Falls, TX is seeking a store team member to assist customers, stock merchandise, and process sales at a fast, friendly checkout. You will help shoppers locate items, enroll customers in rewards programs, and support omnichannel methods like BOPIS and SFS.

The role involves unloading trucks, maintaining planograms, and adhering to store policies while delivering the Michaels Brand Promise. A positive, respectful demeanor and ability to stand long hours are required.