Seasonal Customer Experience Specialist

Michaels of Canada; Tulsa (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is hiring at our Tulsa store for a team member who delivers friendly customer service, helps shoppers find products, and processes fast checkout with accurate cash handling.

You will engage customers in Rewards and Private Label Credit Card enrollment and support omni-channel services like BOPIS and SFS. You will assist with truck unloading, stocking, planograms, and merchandise recovery to maintain a well-merchandised, in-stock store.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including returns and go-backs
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; interact respectfully and be a role model
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Job description

The Michaels Companies Inc. is hiring at our Tulsa store for a team member who delivers friendly customer service, helps shoppers find products, and processes fast checkout with accurate cash handling.

You will engage customers in Rewards and Private Label Credit Card enrollment and support omni-channel services like BOPIS and SFS. You will assist with truck unloading, stocking, planograms, and merchandise recovery to maintain a well-merchandised, in-stock store.