Seasonal Customer Experience Specialist

UNAVAILABLE; San Diego (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Pay starting at $19/hr

401(k) with company match

PTO

Paid training

Employee discounts

Job summary

Ferrellgas seeks a Seasonal Customer Service Specialist in San Diego to deliver exceptional support via inbound and outbound channels. You will assist customers, schedule deliveries, and help resolve issues while coordinating with internal teams to drive positive outcomes.

The role requires 1+ year of customer service experience, strong communication, and proficiency with Microsoft Office. Training is provided, with pay starting at $19 per hour and benefits including PTO and 401(k).

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office including Excel, Word, and Access.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Skills

Customer service

Negotiation

Microsoft Office

Data entry

Team communication

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Ferrellgas seeks a Seasonal Customer Service Specialist in San Diego to deliver exceptional support via inbound and outbound channels. You will assist customers, schedule deliveries, and help resolve issues while coordinating with internal teams to drive positive outcomes.

The role requires 1+ year of customer service experience, strong communication, and proficiency with Microsoft Office. Training is provided, with pay starting at $19 per hour and benefits including PTO and 401(k).