Seasonal Customer Experience Representative

YOUNG LA TRADING CO LLC; Los Angeles (CA); On-site; USD 32,000 - 34,000; Part time

Job summary

YoungLA is seeking a Seasonal Customer Experience Representative to provide friendly, helpful, and personalized support, going beyond answering questions to own issues and create memorable experiences.

You will assist customers via email, phone, and other channels, handle orders, shipping, returns, and product questions, and collaborate with warehouses and teams to resolve concerns.

The role emphasizes human interaction, empathy, and proactive problem solving to exceed customer expectations.

Qualifications

• Strong written and verbal communication skills.
• Friendly, patient, and empathetic attitude.
• Good problem-solving and decision-making skills.
• Ability to multitask and stay organized.
• Comfortable working independently and as part of a team.
• Willingness to learn and adapt to changes.
• Previous customer service or e-commerce experience preferred.
• Experience with Shopify or Gorgias is a plus.

Responsibilities

• Assist customers via email, phone, and channels in a friendly, professional manner.
• Own customer concerns and provide quick, effective solutions.
• Help with orders, shipping, returns, exchanges, refunds, and product questions.
• Resolve issues independently while following guidelines.
• Build positive customer relationships with empathy and understanding.
• Collaborate with teammates, warehouses, and other departments.
• Document interactions and maintain accurate customer information.
• Use various applications and systems to gather information and take action.

Skills

Communication skills

Customer service

Problem solving

Multitasking

Teamwork

Adaptability

E-commerce experience

Shopify experience

Gorgias experience

Job description

Seasonal Customer Experience Representative

2 days ago Requisition ID: 1058

Salary Range: $23.00 To $25.00 Annually

About the Role

At YoungLA, we're more than just an apparel brand. We're a community, and we want every customer to feel like they're part of it.

As a Customer Experience Representative, your role is to provide friendly, helpful, and personalized support. We want you to go beyond simply answering questions by taking ownership of customer concerns, finding solutions, and creating experiences that build lasting relationships.

Our goal is simple: Exceed Customer Expectations.

Key Responsibilities

• Customer Support: Assist customers through email, phone, and other communication channels in a friendly and professional manner.
• Problem Solving: Take ownership of customer concerns and provide quick, effective solutions whenever possible.
• Order Assistance: Help customers with orders, shipping, returns, exchanges, refunds, and product questions.
• Decision-Making: Use good judgment to resolve issues independently while following company guidelines.
• Customer Relationships: Create positive experiences by showing empathy, understanding customer needs, and going the extra mile.
• Team Collaboration: Work with teammates, warehouses, and other departments to resolve customer concerns.
• Support Systems: Manage customer inquiries, document interactions, and maintain accurate information.
• Application and Systems Use: Use different applications and systems to gather information and generate actions.

Qualifications

• Strong written and verbal communication skills.
• Friendly, patient, and empathetic attitude.
• Good problem-solving and decision-making skills.
• Ability to multitask and stay organized.
• Comfortable working independently and as part of a team.
• Willingness to learn and adapt to changes.
• Previous customer service or e-commerce experience preferred.
• Experience with Shopify or Gorgias is a plus.

What We Expect

At YoungLA, great customer experience means more than responding quickly. We expect every representative to:

• Talk Like a Human: Be genuine, friendly, and avoid robotic responses.
• Own the Problem: Take responsibility and follow through until the issue is resolved.
• Solve First: Focus on helping customers instead of simply quoting policies.
• Turn Problems Into Fans: Make difficult situations an opportunity to build trust.
• Know When to Do More: Recognize opportunities to go above and beyond.

What Success Looks Like

• Customers feel valued, heard, and supported.
• Issues are resolved quickly and accurately.
• Communication is clear, personal, and professional.
• Representatives make confident and responsible decisions.
• Team members consistently improve through feedback and training.

Our Mission:

We're not just here to answer questions or close tickets. We're here to create experiences that make customers want to come back for more!