Seasonal Customer Experience Agent (On-Site)

Integra Beauty Inc; Groveport (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Integra Beauty Inc. is seeking a proactive Customer Experience Representative to support our L'ange Hair brand customers from our Ohio operations. You will work with Marketing and Operations to resolve inquiries and drive satisfaction.

The role emphasizes clear written and verbal communication, cross-functional collaboration, and timely ticket handling; expected to respond to at least 160 tickets daily. Hours are Monday to Friday, 8:00am to 4:30pm with potential OT.

Qualifications

• 1–2 years of customer service experience in ecommerce.
• Excellent written and verbal English communication.
• Ability to handle multiple tickets daily and prioritize.
• Familiarity with online platforms and order management.
• Proactive problem-solving and professional demeanor.

Responsibilities

• Provide accurate, friendly customer service via tickets, email, and chat.
• Triage issues and respond to at least 160 tickets per day.
• Cross-sell and refer customers to support business goals.
• Address inquiries and complaints with effective solutions.
• Document trends and report to management.
• Guide customers through returns and replacements.

Skills

Customer service

Written communication

Verbal communication

Cross-functional collaboration

Time management

Tools

Gladly

Shopify

Narvar

Job description

Who We Are:

Our team of innovators and visionaries is passionate about pushing the envelope and taking bold risks that inspire people to realize their beautiful potential. With our HQ in Dania Beach and our offices in California and Ohio, we’re constantly raising the bar and evolving to create a more diverse and cultivating work environment.

We develop our digital platforms and promote industry-leading products across online, mobile, social, and retail markets. Integra Beauty has created L’ange and OFIR two leading consumer goods brands that are paving the way for unlimited brand incubation. Our team is at the forefront of emerging trends and we are looking for like-minded individuals to continue growing our company.

About the Role:

Integra Beauty is looking for an enthusiastic self-starter to join our Customer Experience team. The Customer Experience Representative will work closely with Marketing and Operations teams to provide best-in-class support to our customers. The ideal candidate will possess exceptional communication and writing skills and has the ability to think outside of the box to provide our customers with unique solutions

Do you have a career goal? Do you have a mission? Our goal for our L'ange Hair brand is to transform the lives of 25 million people by 2025. We are quickly exceeding our expectations by creating cutting-edge styling tools and salon-quality hair care products.

Our products are dedicated to helping women everywhere look and feel their best through luxurious, dynamic and healthy hair. Come share our mission to deliver great products, rapidly grow our business, and accelerate your career to new heights.

Shift

Monday - Friday *Saturday OT may be required

Hours

8am - 4:30pm *OT may be required

Pay Type

Biweekly

Responsibilities

• Provide accurate, friendly customer service in a timely fashion. Respond to a minimum of 160 tickets a day. Triage issues and respond appropriately to issues of greater importance.
• Facilitate business development and client referral goals by actively cross-selling and referring customers.
• Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant.
• Communicate any trending issues or problems to team. Documenting order fulfillment KPIs.
• Troubleshoot problems with shipments, products, and ordering. Monitor order and return flow. Follow communication procedures, guidelines and policies.
• Advise consumers on return process for defective claims and assist with processing eligible replacements.
• Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.

Qualifications

• 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus.
• Familiarity with Gladly ,Shopify, and Narvar is highly desired.
• Experience performing extensive research to resolve complex customer inquiries.
• Strong customer service and office administrative skills and proficiency with Microsoft office applications required.
• Supportive, positive attitude with a professional demeanor applied to all tasks.
• Strong command of the English language.
• Ability to handle challenging customer interactions via chat or email.