Seasonal Customer Experience Rep — Airport Rentals

National Car Rental; Cedar Rapids (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

Enterprise Mobility is hiring a Seasonal Customer Experience Representative at Cedar Rapids Airport. The role involves greeting customers, explaining rental terms, and offering add-ons to improve the rental experience.

It supports reservations, inquiries, and follow-up calls while maintaining professional service standards. Position requires strong customer service, a valid US driver’s license, and the ability to work up to 180 days in the defined season.

Qualifications

• High School Diploma or G.E.D. required.
• Authorized to work in the United States; no sponsorship needed now or in the future.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be at least 18 years old.
• This is a seasonal position and you may work up to 180 working days during the defined season.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Seasonal Customer Experience Representative at Cedar Rapids Airport. The role involves greeting customers, explaining rental terms, and offering add-ons to improve the rental experience.

It supports reservations, inquiries, and follow-up calls while maintaining professional service standards. Position requires strong customer service, a valid US driver’s license, and the ability to work up to 180 days in the defined season.