Seasonal Customer Experience Pro

CADY

Alpharetta (GA)

On-site

USD 17,000 - 25,000

Part time

14 days+

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Job summary

CADY is seeking a Customer Experience Specialist to be the voice of our brand across multiple states from our Alpharetta, GA office. You will support schools, students, parents, and studio teams, delivering top-tier service and ensuring every customer interaction leaves a lasting impression.

The role emphasizes empathy, efficiency, and professional communication as you handle inquiries, bookings, and orders.

Qualifications

High school diploma required; some college or equivalent work experience preferred.
6 months to 2 years of customer service experience (entry-level welcome!).
Excellent communication, listening, and problem-solving skills.
Ability to work independently and as part of a team.
Comfortable using Windows, Google Suite, and web-based platforms.
Must be able to commute to and work on-site at our Alpharetta, GA office.

Responsibilities

Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
Assist customers with purchases, retouching, refunds, and order tracking.
Deliver professional, empathetic, and efficient service on every interaction.
Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
Provide basic technical assistance for accessing our Parent Portal.