School Experience Lead & Events Coach

CADY; Alpharetta (GA); On-site; USD 51,000 - 63,000; Full time

Job summary

CADY is seeking an Assistant School Experience Manager at its Innovation Center in Alpharetta, GA. The role leads a team of School Experience Representatives, driving strong school relationships and successful school events.

You will coach, monitor performance, and coordinate Picture Days and other photography events, ensuring seamless operations and excellent customer experience across teams.

Qualifications

• Experience in customer experience, account management, operations, hospitality, education, or a related field preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop School Experience Representatives.
• Provide day-to-day guidance, feedback, and support.
• Monitor team workload, deadlines, and operational needs.
• Reinforce communication, customer service, scheduling, and event readiness.
• Coordinate and execute Picture Days, Senior Roadshows, and events.
• Document account details, event requirements, and deadlines.
• Assist with problem-solving and escalations.
• Monitor KPIs and identify coaching or process improvements.
• Support onboarding, training, and ongoing team development.
• Collaborate with Sales, Ops, Production, Customer Experience.
• Identify barriers and partner on solutions.
• Support team meetings, reporting, and seasonal initiatives.
• Serve as leadership resource when Manager unavailable.

Skills

Leadership

Coaching

Project management

Event management

Scheduling

Logistics

Microsoft Office

Google Suite

KPI reporting

Process improvement

Communication

Time management

Collaboration

Accountability

Clear communication

Education

High School diploma or equivalent

Tools

CADY internal tools

Job description

CADY is seeking an Assistant School Experience Manager at its Innovation Center in Alpharetta, GA. The role leads a team of School Experience Representatives, driving strong school relationships and successful school events.

You will coach, monitor performance, and coordinate Picture Days and other photography events, ensuring seamless operations and excellent customer experience across teams.