Seasonal CX Specialist: Create Memorable School Moments

Cady-2; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

CADY, a leading school photography company, seeks a Customer Experience Specialist to support schools, students, parents, and internal studio teams across multiple states. You will deliver top-tier service and ensure every customer interaction leaves a lasting impression.

Responsibilities include handling bookings, pricing, processing, order status, and outbound calls to prepare students for sessions. A high school diploma and strong communication skills are required, with on-site work in

Qualifications

• Excellent communication, listening, and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable using Windows, Google Suite, and web-based platforms.

Responsibilities

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Assist customers with purchases, retouching, refunds, and order tracking.
• Deliver professional, empathetic, and efficient service on every interaction.
• Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
• Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

Skills

Customer service

Communication

Problem solving

Teamwork

Critical thinking

Education

High school diploma

Tools

Windows

Google Suite

Web-based platforms

Job description

CADY, a leading school photography company, seeks a Customer Experience Specialist to support schools, students, parents, and internal studio teams across multiple states. You will deliver top-tier service and ensure every customer interaction leaves a lasting impression.

Responsibilities include handling bookings, pricing, processing, order status, and outbound calls to prepare students for sessions. A high school diploma and strong communication skills are required, with on-site work in