Bilingual Customer Experience Specialist

CADY; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

CADY is seeking a Bilingual Customer Experience Specialist to support schools, students, parents, and internal studio teams across multiple states in English and Spanish. You will bridge communication gaps and ensure every customer interaction is clear, supportive, and positive.

The role requires responding to inquiries, assisting with bookings and purchases, processing orders, and providing empathetic service.

Qualifications

• Fluency in English and Spanish required (verbal and written).
• High school diploma; some college or equivalent work experience preferred.
• 6 months to 2 years of customer service experience (entry-level welcome!).

Responsibilities

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Assist customers with purchases, retouching, refunds, and order tracking.
• Deliver professional, empathetic, and efficient service on every interaction.
• Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
• Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

Skills

Bilingual EN/ES

Customer service

Communication

Problem solving

Team player

Windows

Google Suite

Education

High School Diploma

Tools

Windows

Google Suite

Web-based platforms

Job description

Who is CADY? CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you? You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

As a Bilingual Customer Experience Specialist, you’ll serve as the voice of CADY, supporting schools, students, parents, and internal studio teams across multiple states in both English and Spanish. You play a critical role in delivering exceptional service, bridging communication gaps, and ensuring every customer interaction is clear, supportive, and leaves a lasting positive impression.

Responsibilities

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Assist customers with purchases, retouching, refunds, and order tracking.
• Deliver professional, empathetic, and efficient service on every interaction.
• Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
• Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

Job Requirements

• Fluency in English and Spanish required (verbal and written communication)
• High school diploma required; some college or equivalent work experience preferred.
• 6 months to 2 years of customer service experience (entry-level welcome!).
• Excellent communication, listening, and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable using Windows, Google Suite, and web-based platforms.
• Must be able to commute to and work on-site at our Alpharetta, GA office.

Physical Requirements and Environmental Factors

• Stationary for extended periods
• Extended periods of viewing computer screens
• Verbally communicate with customers and team members
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Prioritize information/tasks