Bilingual CX Specialist — Schools & Students

Cady-2; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

CADY in Alpharetta, GA, seeks a Bilingual Customer Experience Specialist to serve as the voice for schools, students, parents, and internal teams across multiple states in English and Spanish.

You will respond to inquiries, assist with bookings and purchases, manage refunds and order tracking, and provide empathetic service on every interaction. Fluency in English/Spanish and a high school diploma are required; on-site work is expected.

Qualifications

• Fluency in English and Spanish required (verbal and written).
• High school diploma required; some college or equivalent preferred.
• 1–2 years of customer service experience encouraged.

Responsibilities

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Assist customers with purchases, refunds, and order tracking.
• Provide professional, empathetic service on every interaction.
• Handle inbound and outbound calls, with outbound focus for session prep and appointments.
• Manage multiple tasks across calls, webform tickets, and internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Problem-solving

Multitasking

Teamwork

Education

High school diploma

Tools

Windows

Google Suite

Web platforms

Job description

CADY in Alpharetta, GA, seeks a Bilingual Customer Experience Specialist to serve as the voice for schools, students, parents, and internal teams across multiple states in English and Spanish.

You will respond to inquiries, assist with bookings and purchases, manage refunds and order tracking, and provide empathetic service on every interaction. Fluency in English/Spanish and a high school diploma are required; on-site work is expected.