Seasonal Customer Experience Lead

Macy's; Washington (District of Columbia); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Access earned wages

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's in Metro Center, Downtown DC is hiring a Seasonal Support Champion Associate to help deliver friendly, efficient service during our busiest season. You will greet customers, share product knowledge, assist teammates, and keep the sales floor welcoming and organized.

This role emphasizes hospitality, teamwork, and a proactive attitude. Full-time schedules are around 30+ hours per week with weekend coverage, and opportunities to learn and grow within Macy's during the holiday period.

Qualifications

• Leadership: provide active supervision and direct daily priorities.
• Interpersonal skills: work effectively with colleagues across departments.
• Detail orientation: careful attention to daily tasks and reports.
• Collaboration: coordinate with store leadership.
• Adaptability: handle various responsibilities for daily operations.
• Flexibility: available days, evenings, weekends, holidays.
• Communication: clear interactions with customers and coworkers.

Responsibilities

• Create a welcoming, energized environment on the sales floor.
• Lead by example, support peers, and maintain store presentation.
• Assist customers with product knowledge and locating items.
• Support onboarding and ensure consistent service from the start.
• Assist with merchandise moves and maintain clean, organized spaces.
• End interactions with a courteous thank-you and personal touch.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's in Metro Center, Downtown DC is hiring a Seasonal Support Champion Associate to help deliver friendly, efficient service during our busiest season. You will greet customers, share product knowledge, assist teammates, and keep the sales floor welcoming and organized.

This role emphasizes hospitality, teamwork, and a proactive attitude. Full-time schedules are around 30+ hours per week with weekend coverage, and opportunities to learn and grow within Macy's during the holiday period.