Seasonal Customer Experience Lead

Hornet Imp & Exp Group; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable, organized Customer Associate to support daily sales operations and lead campaigns during the holiday season. You will supervise staff, process sales, and ensure high standards across each shift.

This entry-level leadership role offers hands-on responsibility, team collaboration, and opportunities to develop retail management skills while meeting monthly sales goals.

Qualifications

• Experience in retail, customer service, supervisory, or team leadership is helpful but not required.
• Strong organizational and time-management skills.
• Excellent attendance, punctuality, and timekeeping.
• Ability to supervise, coach, and manage other employees.
• Excellent verbal communication and interpersonal skills.
• Dependable and comfortable taking responsibility.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, approachable, and able to lead by example.
• Strong attention to detail and ability to follow procedures.
• Comfortable handling customer concerns and making decisions when management is not present.
• Able to engage customers to drive sales.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Collaborate with team to ensure a great customer experience.
• Support daily sales operations.
• Bespoke one-on-one customer meetings.
• Delegate tasks and ensure completion on time.
• Enroll new customer accounts and provide service.
• Communicate clearly with staff and management.
• Assist with sales campaigns for targeted leads.
• Ensure marketing materials are up to date.
• Help train and onboard new team members.
• Identify issues and inform the Sales Manager.
• Maintain policies and safety standards.
• Support field campaigns and help hit sales goals.

Skills

Customer service

Team leadership

Communication

Organization

Sales support

Job description

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable, organized Customer Associate to support daily sales operations and lead campaigns during the holiday season. You will supervise staff, process sales, and ensure high standards across each shift.

This entry-level leadership role offers hands-on responsibility, team collaboration, and opportunities to develop retail management skills while meeting monthly sales goals.