Seasonal Customer Experience Associate

Michaels; Manchester (CT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Healthcare (medical, dental, vision)

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Manchester, CT is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience.

You will participate in truck unloading, stocking, and planogram execution while maintaining in-stock shelves and a well-merchandised store. The role supports omni-channel processes like BOPIS/SFS and promotes Michaels' rewards programs.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods.
• Able to move throughout the store and lift heavy boxes.
• Willingness to participate in unloading trucks and stocking.
• Ability to handle cash and follow checkout standards.

Responsibilities

• Help customers locate products and provide solutions
• Provide fast and friendly checkout with proper cash handling
• Enroll customers in Rewards program and Private Label Credit Card
• Educate customers on VOC survey
• Assist with BOPIS and Ship From Store (SFS)
• Unloading trucks, stocking, and planogram compliance
• Maintain in-stock conditions and recovery of merchandise
• Support shrink and safety programs

Skills

Retail experience

Customer service

Cash handling

Omni-channel

Job description

Michaels in Manchester, CT is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience.

You will participate in truck unloading, stocking, and planogram execution while maintaining in-stock shelves and a well-merchandised store. The role supports omni-channel processes like BOPIS/SFS and promotes Michaels' rewards programs.