Seasonal Client Service Specialist — Friendly, Flexible Hours

H&R Block, Inc.; Lehighton (Carbon County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, or virtual service, while keeping the office orderly and welcoming.

The role emphasizes fast-paced client interactions and teamwork in a franchise office environment, with flexibility to work across locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, or virtual service, while keeping the office orderly and welcoming.

The role emphasizes fast-paced client interactions and teamwork in a franchise office environment, with flexibility to work across locations as needed.