Seasonal Client Service Specialist (In-Office)

H&R Block, Inc.; Rockford (IL); On-site; USD 2,066,000 - 3,720,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) plan

Employee Assistance Program

Fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Rockford office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in a hands-on, in-person role.

The position emphasizes confidentiality, teamwork, and efficient client intake, with opportunities to grow toward tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Rockford office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in a hands-on, in-person role.

The position emphasizes confidentiality, teamwork, and efficient client intake, with opportunities to grow toward tax preparation or office leadership. Evening and weekend availability during tax season is required.