Seasonal Client Service & Front Desk Pro (In-Office)

H&R Block, Inc.; Abilene (TX); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will answer phones, schedule appointments, and pair clients with the appropriate tax professional based on needs.

The role emphasizes confidentiality, organization, and teamwork within a fast-paced tax season environment. This in-person position offers opportunities to grow into tax preparation or office leadership, with evenings and weekend shifts

Qualifications

• Experience in fast-paced client service.
• Strong communication and teamwork.
• Ability to multitask and stay organized.
• Comfort with basic computer tools.
• Evenings and weekends availability during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Formation

High school diploma

Outils

Microsoft Office

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will answer phones, schedule appointments, and pair clients with the appropriate tax professional based on needs.

The role emphasizes confidentiality, organization, and teamwork within a fast-paced tax season environment. This in-person position offers opportunities to grow into tax preparation or office leadership, with evenings and weekend shifts