Seasonal Client Experience Specialist

Jackson Hewitt - CPI; Norwich (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions

Work Lotto

Low-cost benefits (healthcare, dental,

vision)

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit

401k with Company Match

Earned Wage Access – access a portion

Job summary

Jackson Hewitt - CPI in Norwich, CT seeks a Seasonal Client Support Associate to greet clients, confirm appointments, distribute marketing materials and keep clients engaged during wait times. You will be the friendly face providing essential support in a busy, customer-focused environment.

The role emphasizes strong communication, ability to thrive in a fast-paced retail setting, basic computer skills, and a willingness to learn and grow.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to provide friendly, helpful assistance.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients in the office.
• Keep clients engaged during wait times to enhance experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Willingness to learn

Job description

Jackson Hewitt - CPI in Norwich, CT seeks a Seasonal Client Support Associate to greet clients, confirm appointments, distribute marketing materials and keep clients engaged during wait times. You will be the friendly face providing essential support in a busy, customer-focused environment.

The role emphasizes strong communication, ability to thrive in a fast-paced retail setting, basic computer skills, and a willingness to learn and grow.