Seasonal Client Experience Specialist

Jackson Hewitt - CCT; New Britain (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions are

Flexible Schedule Options – Work that

Work Lotto (Win money for logged

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Employee referral program

Medical & Prescription benefit option

Job summary

Jackson Hewitt - CCT is seeking a Seasonal Client Support Associate in New Britain, CT. You will be the friendly face for clients visiting our offices, ensuring excellent service and supporting appointment confirmations, follow-ups, and marketing activities during wait times.

Join a welcoming team with growth opportunities, flexible scheduling, and training to help you thrive in a fast-paced retail setting. Prior customer service experience is a plus, but not required.

Qualifications

• Strong interpersonal and communication abilities are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience is a plus but not required.

Responsibilities

• Engage with clients and act as the friendly face in our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged while waiting.
• Provide essential support to ensure exceptional client experiences.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service

Job description

Jackson Hewitt - CCT is seeking a Seasonal Client Support Associate in New Britain, CT. You will be the friendly face for clients visiting our offices, ensuring excellent service and supporting appointment confirmations, follow-ups, and marketing activities during wait times.

Join a welcoming team with growth opportunities, flexible scheduling, and training to help you thrive in a fast-paced retail setting. Prior customer service experience is a plus, but not required.