Seasonal Client Support Specialist

Jackson Hewitt - CCT; Waterbury (CT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions are:

Flexible Schedule Options – Work that\

Job summary

Jackson Hewitt - CCT in Waterbury, CT is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support. You will engage with clients, distribute materials, and help maintain a positive client journey during wait times.

This role emphasizes outstanding customer service, strong communication, and readiness to learn within a fast-paced, retail-like environment. Training is provided, with opportunities for advancement and a flexible schedule.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Act as the friendly face for all visitors to our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Engage with clients to ensure exceptional experiences and accurate information.
• Support team with everyday tasks to maintain smooth client flow.

Skills

Interpersonal communication

Customer service

Retail experience

Basic computer skills

Willingness to learn

Job description

Jackson Hewitt - CCT in Waterbury, CT is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support. You will engage with clients, distribute materials, and help maintain a positive client journey during wait times.

This role emphasizes outstanding customer service, strong communication, and readiness to learn within a fast-paced, retail-like environment. Training is provided, with opportunities for advancement and a flexible schedule.