Seasonal Client Experience & Front Desk Specialist

H&R Block, Inc.; Stratford (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Stratford, CT seeks a personable Client Service Professional / Receptionist for a seasonal in-person role. You will greet clients, manage check-in, schedule appointments, and support office operations alongside tax professionals.

Training provided to help you grow into tax preparation or office leadership. Ideal candidates bring strong communication, multitasking, and confidentiality in handling sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling tools).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Attention to detail

Confidentiality

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Stratford, CT seeks a personable Client Service Professional / Receptionist for a seasonal in-person role. You will greet clients, manage check-in, schedule appointments, and support office operations alongside tax professionals.

Training provided to help you grow into tax preparation or office leadership. Ideal candidates bring strong communication, multitasking, and confidentiality in handling sensitive information.