Seasonal Client Concierge & Receptionist – Tax Office

H&R Block, Inc.; San Leandro (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in San Leandro. In this on-site role, you will greet clients, schedule appointments, manage check-in, and support daily operations alongside tax professionals.

The position requires strong interpersonal skills, multitasking, and professional handling of client information. Evening and weekend availability during tax season is expected, with training and room to grow into tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evening/weekend availability

Education

High school diploma / GED or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in San Leandro. In this on-site role, you will greet clients, schedule appointments, manage check-in, and support daily operations alongside tax professionals.

The position requires strong interpersonal skills, multitasking, and professional handling of client information. Evening and weekend availability during tax season is expected, with training and room to grow into tax