Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Louisburg (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. in Louisburg, NC is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations during peak tax season.

You will greet clients, schedule appointments, manage check-in and document intake, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality and professionalism.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Tech savvy - MS Office/Teams

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Louisburg, NC is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations during peak tax season.

You will greet clients, schedule appointments, manage check-in and document intake, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality and professionalism.