Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Westfield (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-ins, and coordinate scheduling with tax professionals to match client needs.

This in-person role supports daily operations and offers training and growth opportunities during tax season. Remote work is not available; evenings and weekends are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service and teamwork.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-ins, and coordinate scheduling with tax professionals to match client needs.

This in-person role supports daily operations and offers training and growth opportunities during tax season. Remote work is not available; evenings and weekends are required.