Seasonal Client Care & Front Desk Specialist

H&R Block, Inc.; Leitchfield (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and collaborate with tax professionals in person.

The role is in-office and offers training with potential pathways into tax preparation or office leadership. Availability during tax season evenings and weekends is required, with emphasis on confidentiality and professional client service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Office software

Scheduling systems

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and collaborate with tax professionals in person.

The role is in-office and offers training with potential pathways into tax preparation or office leadership. Availability during tax season evenings and weekends is required, with emphasis on confidentiality and professional client service.