Seasonal Cast Member

Cinépolis; Flower Mound (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discount on tickets, food, &

Gifts for milestone work anniversaries

Job summary

Cinépolis USA is hiring for theatre staff to ensure professional guest service, handle concessions and box office duties, and support seating and crowd management. You will greet guests, assemble orders, operate POS terminals, and maintain area cleanliness across concessions, lobby, and auditoriums.

The role emphasizes flexibility for holidays and weekends, strong communication with guests and team, and careful cash handling.

Qualifications

• Proficient guest service and follow-up skills.
• Comfortable communication with guests, supervisors and peers.
• Able to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette and familiarity with POS systems.
• Flexible working hours including holidays and weekends.
• Knowledge of basic food handling regulations.

Responsibilities

• Guarantee guest service is professional, helpful, thorough, and timely.
• Concession preparation, cashiering, and maintenance duties.
• Set up and maintain stock levels for box office and concessions.
• Greet guests, assemble orders, operate POS terminals, and make changes.
• Maintain cleanliness of all work areas (concessions, box office, lobby, restrooms, auditoriums, break room).
• Follow service policy sequence for each guest transaction and resolve concerns.
• Complete opening, mid, and closing procedures; assist with bussing and seating as needed.
• Inform management of guest issues and maintenance requests; ensure cash security.
• Distribute hearing-impaired equipment and enforce age ratings; assist with other duties.

Skills

Guest service

Verbal communication

Cash handling

Flex hours

Teamwork

High-volume

Tools

POS terminals

Job description

CINÉPOLIS CAREERSCinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!JOB DESCRIPTIONDEPARTMENT : OperationsLOCATION: TheaterREPORTS TO : General ManagerJOB DUTIESGuarantee guest service is professional, helpful, thorough, and timely.Concession preparation, cashiering, and maintenance duties.Set up and maintain appropriate stock levels for box office and concessions.Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate changes.Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break roomFollow a sequence of service policy for each guest transaction.Answer questions from guests and resolve any concerns.Adhere to all company policy and procedures.Complete all opening, mid, and closing procedures.Assist wait staff with the distribution of food and the bussing of tables and auditoriums.Clear and reset seats and trays before and after each film.Assist with crowd control and seating of guests as needed.Inform the management team of any guest issues and or maintenance requests.Ensure the security of all box office cash and tickets.Distribute and understand proper use of hearing-impaired equipment.Enforce ratings to keep underage guests from accessing auditoriums with adult content.Assist with other functions as instructed by the management team.Cognizant of issues with movie projections; communicating with a manager, general manager, or projectionist when issues arise.Remain up to date on movie summaries.Other duties as assigned.EDUCATION AND/OR EXPERIENCE SKILLSProficient guest service, administrative and follow-up skills.Comfortable communication and cooperation with guests, supervisors, peers, vendors, or partners.Standing, walking, lifting, twisting, traversing stairs, and bending frequently.Capability to communicate and work effectively with guests in a high-volume setting.Good verbal communication skills as well as math skills.Ability to meet tight deadlines under minimal supervision.Proper cash handling etiquette.Knowledge of basic food handling regulations.Flexible working hours including holidays and weekends.Knowledge of company policy and procedure.WORKING CONDITIONS/PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.