Seasonal Call Center Rep - Customer Care & Billing (Onsite)

Irving Oil; Concord (NH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Onsite collaborative environment

Annual bonus plan

401k company match up to 4%

Paid vacation

Wellness program with EAP

Volunteer opportunities & matching

Job summary

Irving Oil is seeking a Seasonal Call Center Representative in Concord, NH. You will handle heating oil, propane, and diesel inquiries, manage accounts, and provide clear product information to customers. The role emphasizes teamwork, accuracy, and a high standard of service.

Ideal candidates have 2+ years in customer service and may have ADDS software experience. Onsite environment, with benefits and potential for a bonus, support a collaborative team culture.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of customer service experience.
• ADDS software experience is a plus.

Responsibilities

• Provide quality care by addressing customer inquiries on heating oil, propane, and diesel service and delivery.
• Verify and update customer account information and troubleshoot concerns.
• Educate customers on products and services and provide accurate information.
• Perform account maintenance to keep records up to date.
• Collaborate with other departments to follow up on inquiries.

Skills

Teamwork

Weekend work

Multitasking

Pace

Education

High School Diploma or equivalent

ADDS software experience is an asset

Job description

Irving Oil is seeking a Seasonal Call Center Representative in Concord, NH. You will handle heating oil, propane, and diesel inquiries, manage accounts, and provide clear product information to customers. The role emphasizes teamwork, accuracy, and a high standard of service.

Ideal candidates have 2+ years in customer service and may have ADDS software experience. Onsite environment, with benefits and potential for a bonus, support a collaborative team culture.