Call Center Representative (Sign-on Bonus)

Irving Oil; West Lebanon (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Onsite collaborative environment

Annual bonus plan

401(k) company matched up to 4%

Flexible benefits plan

Paid vacation

Wellness & EAP

Volunteer day

Donation matching program

Job summary

Irving Oil is seeking a Customer Service Representative to handle heating oil, propane, and diesel inquiries, while delivering exceptional service and accurate account support. The role emphasizes reliable communication and timely problem solving for daily customer interactions.

The position includes an onsite collaborative work environment with a competitive compensation package featuring an annual bonus plan, 401(k) matching, and a flexible benefits plan. Weekend availability is required.

Qualifications

• High School Diploma or equivalent
• 2+ years of experience in customer service
• ADDS software experience is an asset

Responsibilities

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
• Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
• Providing accurate information on products and services as well as educating customers on our products and services
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
• Partner with other departments to follow-up with all customer inquiries
• Contribute to a team environment by performing other duties as required

Skills

Teamwork

Weekend availability

Multi-tasking

Fast-paced environment

Education

Diploma/High School Equivalent

Tools

ADDS software

Job description

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.

What We Offer:

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
• Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
• Providing accurate information on products and services as well as educating customers on our products and services
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
• Partner with other departments to follow-up with all customer inquiries
• Contribute to a team environment by performing other duties as required

Your Skills

• Ability to work well within a team environment
• Must be able to work weekends
• Ability to multi-task and manage time effectively
• Ability to work in a fast-paced environment

Your Experience:

• High School Diploma or equivalent
• ADDS software experience is an asset
• 2+ years of experience working in customer service

The expected hourly range for this position is $18.00-$21.60. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

• Customer Service

Job Requirements - Education

• Diploma/High School Equivalent