Energy Customer Care Specialist

Irving Oil Ltd.; Lebanon (NH); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

401k match

Flexible benefits

Paid vacation

Wellness program

Volunteer day

Donation matching

Job summary

Irving Oil Ltd. in Lebanon, NH is seeking a Customer Service Representative to handle inquiries about heating oil, propane, diesel service and deliveries, while updating customer accounts and providing clear product guidance.

This onsite role offers competitive pay with an annual bonus, a 401(k) match, paid vacation, a flexible benefits plan, wellness support, and volunteer opportunities. Candidates should have a high school diploma and 2+ years in customer service, with ability to work weekends.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in customer service.
• ADDS software experience is an asset.

Responsibilities

• Address customer inquiries on heating oil, propane, and diesel service and delivery.
• Update and troubleshoot customer accounts and provide product information.
• Collaborate with other departments to follow up on inquiries.
• Maintain accurate customer records and data entry.

Skills

Teamwork

Weekend work

Time management

Fast-paced

Education

High school diploma

Tools

ADDS software

Job description

Irving Oil Ltd. in Lebanon, NH is seeking a Customer Service Representative to handle inquiries about heating oil, propane, diesel service and deliveries, while updating customer accounts and providing clear product guidance.

This onsite role offers competitive pay with an annual bonus, a 401(k) match, paid vacation, a flexible benefits plan, wellness support, and volunteer opportunities. Candidates should have a high school diploma and 2+ years in customer service, with ability to work weekends.