Seasonal Call Center Agent - Onsite Santee, $21-$24/hr

Soapy Joe's Inc.; Santee (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

Soapy Joe's Inc. in Santee, CA is seeking a friendly customer service representative for a temporary six-month role onsite at our Home Office. You will engage with members, resolve inquiries, and build value to reduce cancellations while promoting loyalty programs.

The position offers daytime hours Mon–Fri, $21–$24 per hour, and opportunities for growth within a fast-growing company. Strong CRM skills with Zendesk or Salesforce and excellent English communication are essential.

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• 2+ years of CRM experience with Zendesk or Salesforce.
• Fluent in English; Spanish a plus.

Responsibilities

• Provide friendly interactions across multiple systems.
• Update accounts, billing, and transactions accurately.
• Handle inquiries via phone, email, chat, and reviews.
• Make outbound calls for cross-sell, up-sell, and follow-up.
• Process memberships quickly to ensure satisfaction.
• Explain billing and products clearly.
• Write clear, professional emails for various scenarios.
• Support loyalty and member experience programs.
• Escalate issues with proactive insights and follow-ups.
• Contribute to scripts, macros, and training materials.

Skills

Communication skills

Customer service experience

English fluency

People skills

Education

High school diploma or higher

Tools

Zendesk

Salesforce

Job description

Soapy Joe's Inc. in Santee, CA is seeking a friendly customer service representative for a temporary six-month role onsite at our Home Office. You will engage with members, resolve inquiries, and build value to reduce cancellations while promoting loyalty programs.

The position offers daytime hours Mon–Fri, $21–$24 per hour, and opportunities for growth within a fast-growing company. Strong CRM skills with Zendesk or Salesforce and excellent English communication are essential.