Seasonal Box Office & Event Supervisor

Legends Global; Worcester (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

Legends Global is seeking a Box Office Floating Supervisor to support ticketing, event operations, and seasonal rink supervision at Worcester. This role blends frontline guest service with supervisory duties across multiple assignments in a fast-paced venue setting.

The ideal candidate will lead staff, handle cash, operate POS systems, and adapt to changing events, weather, and schedules while maintaining high guest satisfaction.

Qualifications

• Customer service experience in a fast-paced, guest-facing environment.
• Familiar with ticketing or point-of-sale systems and cash handling.
• Proven supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide leadership and support during events and seasonal rink operations.
• Supervise staff, coordinate assignments, monitor guest service and daily operations.
• Open/close procedures, cash reconciliation, and reporting.
• Ensure compliance with policies and safety standards.
• Interact professionally with guests, employees, and management.

Skills

Customer service

Ticketing

Hospitality

Event operations

Supervisory experience

Communication skills

Leadership

Cash handling

POS systems

Reliability

Outdoor work

Teamwork

Job description

Legends Global is seeking a Box Office Floating Supervisor to support ticketing, event operations, and seasonal rink supervision at Worcester. This role blends frontline guest service with supervisory duties across multiple assignments in a fast-paced venue setting.

The ideal candidate will lead staff, handle cash, operate POS systems, and adapt to changing events, weather, and schedules while maintaining high guest satisfaction.