Seasonal Bellperson

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Omni Rancho Las Palmas Resort & Spa in Rancho Mirage, CA is seeking a Seasonal Bellperson. The role focuses on delivering exceptional guest service, maintaining bell operations, and coordinating with departments to ensure smooth guest experiences.

The position requires a valid driver's license, 21+ years old, and prior luxury hotel experience. Flexible hours including nights, weekends, and holidays are expected.

Qualifications

• Must possess a valid Driver's license and be at least 21 years old.
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Must be willing to work flexible hours including nights, weekends and holidays.
• Highly developed customer service skills; a friendly approachable demeanor and strong problem-solving abilities.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Maintain bell carts by cleaning and routine maintenance; work with Engineering as needed.
• Use friendly expressions when engaging guests.
• Supervise bell staff to ensure duties are performed efficiently.
• Assist in making restaurant and limousine reservations for guests.
• Ensure delivery of parcels, mail, and special deliveries to guestrooms.
• Keep the bell storage closet clean and organized.
• Follow up on guest complaints to resolve issues.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Direct guests to Front Desk or meeting rooms; call taxis or shuttle as needed.
• Assist, retrieve, and load luggage for guests.
• Notify Front Desk of VIP arrivals when possible.
• Engage in conversation with guests and aid them in locating hotel areas.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

English proficiency

Job description

Omni Rancho Las Palmas Resort & Spa

The 444‑room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re‑imagined for the 21st‑century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial‑inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Seasonal Bellperson

Overview:

The Bell/Valet Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Must possess a valid Driver's license and be at least 21 years old
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast‑paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.