Part Time | Bellperson

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Charlotte Hotel in Charlotte, NC, seeks a Bellperson to deliver exceptional guest service, build guest relationships, and anticipate guest needs. The role involves luggage handling, reservations support, and collaborating with housekeeping and maintenance to ensure guest satisfaction.

Candidates should have luxury hotel experience, be able to work flexible hours including nights and weekends, and maintain a polished appearance with strong communication skills in English.

Qualifications

• Previous luxury hotel experience required.
• Ability to stand for entire shift.
• Customer service oriented with strong multitasking.
• Effective communication with guests and colleagues.
• Knowledge of local attractions.
• Flexible hours including nights, weekends, holidays.
• Friendly, engaging demeanor with strong problem-solving.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain bell carts and assist with luggage.
• Greet guests with friendly expressions.
• Supervise bell staff and ensure efficiency.
• Assist with restaurant and limousine reservations.
• Deliver parcels and special deliveries to guestrooms.
• Direct guests to Front Desk or meeting rooms.
• Call taxis or shuttles for guests.
• Trains new bell staff on procedures.
• Maintain daily bell log and shift notes.
• Notify VIP arrivals to Front Desk.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Attention to detail

Job description

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte's financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city's top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you're a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Overview

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Responsibilities

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift.
• Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.