Assistant Guest Services Manager

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA, seeks an Assistant Guest Services Manager to oversee bell, valet, and parking operations, driving guest satisfaction and staff development.

The role requires prior supervisory experience, strong communication, and a resort background in Front Office and Guest Services. Join a team focused on exceptional service and operational excellence.

Qualifications

• Resort experience with an emphasis on Front Office and Guest Services.
• Must have previous supervisory experience and excellent communication skills.

Responsibilities

• Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.
• Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
• Assist with following all Loss Prevention procedures regarding guest property, safety, and security.
• Assist with continued focus on financial aspects of the department related to revenue and expenses.
• Responsible for all guest services and parking staff and controls all activity within the department.

Skills

Supervisory experience

Communication skills

Front office

Job description

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Assistant Guest Services Manager

Overview

Assist with the oversight of bell, valet, and parking operations resulting in high levels of guest satisfaction and associate development

Responsibilities

• Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.
• Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
• Assist with following all Loss Prevention procedures regarding guest property, safety, and security.
• Assist with continued focus on financial aspects of the department related to revenue and expenses.
• Responsible for all guest services and parking staff and controls all activity within the department.

Qualifications

• Resort experience with an emphasis on Front Office and Guest Services.
• Must have previous supervisory experience and excellent communication skills.

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

NECESSARY LICENSES/ CERTIFICATIONS

• Must have a valid state issued driver's license and be able to provide a clean DMV printout.
• TIPS Alcohol Certification is required upon hire.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must constantly lift and/or move up to 25 pounds.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.