Seasonal Luxury Bellperson & Guest Concierge

Omni Hotels & Resorts; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Omni Rancho Las Palmas Resort & Spa in Rancho Mirage, CA is seeking a Seasonal Bellperson. The role focuses on delivering exceptional guest service, maintaining bell operations, and coordinating with departments to ensure smooth guest experiences.

The position requires a valid driver's license, 21+ years old, and prior luxury hotel experience. Flexible hours including nights, weekends, and holidays are expected.

Qualifications

• Must possess a valid Driver's license and be at least 21 years old.
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Must be willing to work flexible hours including nights, weekends and holidays.
• Highly developed customer service skills; a friendly approachable demeanor and strong problem-solving abilities.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Maintain bell carts by cleaning and routine maintenance; work with Engineering as needed.
• Use friendly expressions when engaging guests.
• Supervise bell staff to ensure duties are performed efficiently.
• Assist in making restaurant and limousine reservations for guests.
• Ensure delivery of parcels, mail, and special deliveries to guestrooms.
• Keep the bell storage closet clean and organized.
• Follow up on guest complaints to resolve issues.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Direct guests to Front Desk or meeting rooms; call taxis or shuttle as needed.
• Assist, retrieve, and load luggage for guests.
• Notify Front Desk of VIP arrivals when possible.
• Engage in conversation with guests and aid them in locating hotel areas.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

English proficiency

Job description

Omni Rancho Las Palmas Resort & Spa in Rancho Mirage, CA is seeking a Seasonal Bellperson. The role focuses on delivering exceptional guest service, maintaining bell operations, and coordinating with departments to ensure smooth guest experiences.

The position requires a valid driver's license, 21+ years old, and prior luxury hotel experience. Flexible hours including nights, weekends, and holidays are expected.