Bellperson (Part time)

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

Omni Bedford Springs Resort & Spa in Bedford, PA is recruiting a Bellperson to assist guests with luggage delivery and retrieval, providing personalized service and building guest relationships throughout their stay.

The role emphasizes welcoming guests, coordinating with Front Desk and other departments, maintaining bell carts, and ensuring timely deliveries while upholding Omni's standards of professional appearance and guest satisfaction.

Qualifications

• Must be at least 18 years of age.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
• Ability to communicate effectively with guests and fellow associates in person or via a radio/phone.
• Knowledge of the surrounding area and attractions.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Strong customer service with a friendly demeanor and problem-solving skills.
• Ability to engage guests at all levels and deliver warm, personalized service.
• Ability to perform in a fast-paced hotel environment with multiple priorities.
• Maintain a professional demeanor and appearance at all times.

Responsibilities

• The main duty is to assist, retrieve, and load luggage for guests.
• Maintain bell carts through cleaning and regular maintenance.
• Use friendly expressions when engaging guests.
• Deliver parcels, mail, and special deliveries to guestrooms.
• Keep bell storage closet clean and organized.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Utilize bell carts safely and efficiently.
• Direct guests to Front Desk or other destinations.
• Notify Front Desk of VIP arrivals when possible.
• Engage with guests to enhance their stay.

Skills

Customer service oriented

Multi-tasking

Attention to detail

Communication skills

Flexible hours

Stand for shift

English communication

Job description

Omni Bedford Springs Resort & Spa
Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.
Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

The main responsibility of bellperson is to assist the guest with luggage delivery and retrieval during their stay. The Bell Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Responsibilities

• The main duty of this position is Assist, retrieve, and load luggage for guests.
• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Direct guests to the Front Desk, meeting space or other destinations
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.

Qualifications

• Must be at least18 years of age
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.