Seasonal At Your Service Specialist (BOPS/Returns)

Macy's; Vernon Hills (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives program

Annual merit review

Employee Assistance Program

Job summary

Macy's At Your Service Center is seeking a flexible, customer-focused colleague to support in-store and online order fulfillment, returns, and pickup operations. You will engage customers with hospitality, operate point-of-sale systems, and help maintain an inviting shopping environment.

The role emphasizes teamwork, adaptability to shifts including evenings, weekends, and holidays, and delivering memorable service that aligns with Macy's standards and goals.

Qualifications

• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand policies and safety rules in English.
• Make prompt, sound decisions in real time to address customer needs.

Responsibilities

• Welcome customers with genuine hospitality and engage them confidently.
• Assist customers in total store fulfillment, including Buy Online Pickup In Store (BOPS) and returns.
• Proficiently use all systems to complete transactions and manage pickup areas.
• Keep pickup and return spaces organized and ensure a friction-free customer experience.
• Support teammates with honesty, care, and collaboration to serve customers and communities.
• Strive to meet sales goals and contribute to store results.

Skills

Customer service

Multi-tasking

Problem solving

Teamwork

Communication

Flexibility

Job description

Macy's At Your Service Center is seeking a flexible, customer-focused colleague to support in-store and online order fulfillment, returns, and pickup operations. You will engage customers with hospitality, operate point-of-sale systems, and help maintain an inviting shopping environment.

The role emphasizes teamwork, adaptability to shifts including evenings, weekends, and holidays, and delivering memorable service that aligns with Macy's standards and goals.