Season Ticket Retention & Events Coordinator

Miami HEAT; Miami (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

Miami HEAT is seeking a STM Coordinator to support Season Ticket Memberships operations, events, and renewal initiatives. This role focuses on improving retention by assisting STM staff with planning, communications, and data tracking.

You will coordinate events, manage inquiries, and maintain calendars and customer profiles in a fast-paced sports environment. Strong organizational and teamwork skills are essential for success in this role.

Qualifications

• Four-year college diploma or university degree in a business-related field.
• 1–2 years of experience in sales or meaningful exposure to Season Tickets.
• Proficiency in Windows-based software and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).

Responsibilities

• Plan, communicate, implement, and measure all STM events and activities for Season Ticket Members and referrals.
• Coordinate marketing and promotional pieces for events and initiatives (renewal collateral, invitations, signage).
• Manage My HEAT House service area on gamedays and respond to inquiries.
• Assist in managing and leading department interns.
• Answer STM lines and emails daily, distribute tasks, ensure follow-up.
• Maintain calendar and tracking spreadsheets for retention and efficiency data.

Skills

Event coordination

Microsoft Office Suite

Communication skills

Time management

Education

Bachelor's degree in business or related field

Tools

Scheduling tools

Windows-based software

Email management

Job description

Miami HEAT is seeking a STM Coordinator to support Season Ticket Memberships operations, events, and renewal initiatives. This role focuses on improving retention by assisting STM staff with planning, communications, and data tracking.

You will coordinate events, manage inquiries, and maintain calendars and customer profiles in a fast-paced sports environment. Strong organizational and teamwork skills are essential for success in this role.