Coordinator, Season Ticket Memberships

Miami Heat Limited Partnership; Miami (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Miami HEAT is seeking a STM Coordinator to support Season Ticket Members. The role focuses on planning and executing events, creating promotional materials, and maintaining member communications.

You will track retention data, assist with gameday operations, and help manage interns in a fast-paced arena environment. The ideal candidate has a four-year degree in a business field and 1–2 years of sales or season tickets exposure, with strong MS Office and scheduling tools proficiency.

Qualifications

• Four-year college diploma or university degree in a business-related field.
• 1–2 years of experience in sales or Season Tickets is helpful.
• Ability to work independently and proficiency in Windows-based software and MS Office.

Responsibilities

• Plan, communicate, implement, and measure all STM events for Season Ticket Members and referrals.
• Collaborate with Marketing, Events Services, and Communications to develop marketing pieces.
• Manage the 'My HEAT House' service area on gamedays and respond to inquiries.
• Assist in supervising department interns and handle STM emails daily.
• Develop tracking spreadsheets and maintain an organized calendar of STM assets.

Skills

Interpersonal skills

Planning skills

Customer service

Organizational skills

Education

Bachelor's degree in business-related field

Tools

Windows-based software

Microsoft Office (Word, PowerPoint, Excel, Outlook)

Scheduling tools

Job description

Arena
601 Biscayne Blvd
Miami, FL 33132, USA

Arena
601 Biscayne Blvd
Miami, FL 33132, USA

Do you want to work for a Championship organization? We have the job for you! The Miami HEAT Season Ticket Memberships Team is seeking a Coordinator! This position is responsible for improving the team’s STM retention rate by supporting our STM Staff with events and renewal initiatives. The STM Coordinator supports the goals of the overall department and is indirectly responsible for Coordinating STM events and promotional materials. The Coordinator will be responsible for ensuring all administrative programs and procedures are updated and submitted on a timely basis.

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

• Plan, communicate, implement, and measure all STM events and activities for Season Ticket Members and potential new sales (referrals). Including but not limited to the following: Casino Night, Kids Camp, Ocho Event, Meet and Greets, Open Practice; ensure all events meet budgeted financial objectives.
• Meet with key departments such as Marketing, Events Services, Strategic Planning, and Communications to develop quality marketing and promotional pieces for events and other STM initiatives. I.e., Renewal collateral, invitations, direct mail pieces, signage.
• Manage "My HEAT House" Section 115 service area on gamedays. Track and respond to gameday inquiries accordingly, and assist in the execution of gameday assets, such as Benchwarmers and High Five Club.
• Assist in managing and leading department interns.
• Answer STM 1400 line and phone messages daily, systematically distribute, and ensure follow‑up.
• Be responsible for the Season Ticket Membership email inbox on a day‑to‑day basis: replying to Members' emails, replying to general questions, and forwarding emails to different departments in the organization.
• Assist with gameday management of the HEAT Rewards program.
• Facilitate mailing of HEAT Rewards items to account holders.
• Build and maintain tracking spreadsheets based on season ticket services retention and efficiency data to help measure and customize STM events.
• Build and maintain an organized calendar of all STM assets and events.
• Develop and coordinate a system for ensuring customer profile info is consistently collected and updated during all events and activities. Complete customized surveys for all events.
• Responsible for tracking and maintaining our supplies and Inventory. Implement a control system to ensure consumption and distribution.
• Attend STM departmental meetings communicate immediate and future events, and update action items.
• Attend necessary operational meetings determined by MGT to ensure communication of events to the organization.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change efficiently.
• Perform any other tasks deemed necessary by management.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Four-year college diploma or university degree in a business‑related field. A minimum of one to two years of experience in sales or meaningful exposure to Season Tickets is helpful. Ability to work independently. Proficiency in Windows‑based software and Microsoft Office Suite applications including Word, PowerPoint, Excel, and Outlook. Familiarity with Scheduling tools. Strong interpersonal and planning skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti‑discrimination laws. EOE & DFWP

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.