Season Ticket Services Specialist

ASM Global; Miami (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Legends Sales & Marketing, LLC is seeking a part-time Membership Service Representative to support University of Miami season ticket holders and fans. You will assist with customer inquiries, renewals, account updates, and game-day service, delivering friendly, professional service.

This role is ideal for a current University of Miami student with an interest in sports management, ticketing, hospitality, and the sports business.

Qualifications

• Current University of Miami student.
• Interest in sports management, ticketing, hospitality, or customer service.
• Strong organizational and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level.
• Willingness to work evenings, weekends, and game days as needed.

Responsibilities

• Communicate with and assist season ticket holders across all ticketed sports: Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.
• Coordinate and execute service calls, emails, and other touchpoints to current customers.
• Assist with service efforts on game days, member events, and special events.
• Effectively use Salesforce to accurately record client interactions, feedback, service issues, and follow‑up activity.
• Assist with administrative ticket functions, including account updates, ticket delivery questions, and general customer support.
• Support renewal campaigns, onboarding efforts, and other membership service initiatives as directed by the Membership Service Manager.
• Assist with any special projects or duties as assigned by membership service leadership.
• Meet daily activity expectations, including calls answered/made, activities completed, and other service‑related metrics.

Skills

Customer service

Communication

Organization

Team collaboration

Evening shifts

Tools

Salesforce

Job description

Legends Sales & Marketing, LLC is seeking a part-time Membership Service Representative to support University of Miami season ticket holders and fans. You will assist with customer inquiries, renewals, account updates, and game-day service, delivering friendly, professional service.

This role is ideal for a current University of Miami student with an interest in sports management, ticketing, hospitality, and the sports business.