Season Ticket Experience Manager

Miller Sports + Entertainment; Sandy (UT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Free perks

Discounted perks

Job summary

Salt Lake Bees is seeking a Membership Experience Account Manager in Sandy, UT to deliver exceptional service to season ticket members and protect the customer experience across the membership lifecycle.

You will manage multiple accounts in a fast-paced environment, coordinate member events, and support hiring and supervising gameday staff. This role emphasizes organization, teamwork, and customer-focused service to drive renewals.

Qualifications

• Bachelor’s degree preferred but not required.
• 1+ year of sales and/or retention experience preferred.
• Proven ability to create action plans and manage multiple client accounts.
• Excellent verbal and written communication skills for diverse audiences.
• Strong track record of building client relationships and delivering tailored solutions.
• Ability to cultivate professional networks and meet targets under pressure.
• Willingness to work all home games and irregular hours (evenings, weekends, holidays).

Responsibilities

• Manage and retain revenue streams by providing excellent service to season ticket members.
• Coordinate member events and respond to service-related inquiries.
• Assist in hiring and managing seasonal gameday staff.
• Maintain detailed notes in CRM (Salesforce) and organize accounts in Ticketmaster.
• Lead gameday interns and oversee their scheduling and duties.
• Oversee the STM Ticket Exchange Program and ensure flawless execution of membership details.

Skills

Sales experience

Account management

Customer service

Verbal communication

Written communication

Education

Bachelor’s degree

Tools

Salesforce CRM

Ticketmaster

Job description

Salt Lake Bees is seeking a Membership Experience Account Manager in Sandy, UT to deliver exceptional service to season ticket members and protect the customer experience across the membership lifecycle.

You will manage multiple accounts in a fast-paced environment, coordinate member events, and support hiring and supervising gameday staff. This role emphasizes organization, teamwork, and customer-focused service to drive renewals.