Membership Experience Account Manager

Miller Sports + Entertainment; Sandy (UT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Free perks

Discounted perks

Job summary

Salt Lake Bees is seeking a Membership Experience Account Manager in Sandy, UT to deliver exceptional service to season ticket members and protect the customer experience across the membership lifecycle.

You will manage multiple accounts in a fast-paced environment, coordinate member events, and support hiring and supervising gameday staff. This role emphasizes organization, teamwork, and customer-focused service to drive renewals.

Qualifications

• Bachelor’s degree preferred but not required.
• 1+ year of sales and/or retention experience preferred.
• Proven ability to create action plans and manage multiple client accounts.
• Excellent verbal and written communication skills for diverse audiences.
• Strong track record of building client relationships and delivering tailored solutions.
• Ability to cultivate professional networks and meet targets under pressure.
• Willingness to work all home games and irregular hours (evenings, weekends, holidays).

Responsibilities

• Manage and retain revenue streams by providing excellent service to season ticket members.
• Coordinate member events and respond to service-related inquiries.
• Assist in hiring and managing seasonal gameday staff.
• Maintain detailed notes in CRM (Salesforce) and organize accounts in Ticketmaster.
• Lead gameday interns and oversee their scheduling and duties.
• Oversee the STM Ticket Exchange Program and ensure flawless execution of membership details.

Skills

Sales experience

Account management

Customer service

Verbal communication

Written communication

Education

Bachelor’s degree

Tools

Salesforce CRM

Ticketmaster

Job description

Why work for The Bees?

• It's fun! We love baseball; the sports industry is our passion.
• It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable.
• It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square and the Salt Lake Bees as its anchor.
• Fun perks! Free and discounted perks for the Salt Lake Bees and Megaplex Theatres.

What will I Do?

You will work for one of Utah’s most recognizable sports brands, with a great team, creating lasting memories for our guests and fans!

The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees. Essential to this role is the ability to be exceptionally organized and effectively manage a large number of accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, and other game-day responsibilities. This role may also assist in the hiring and management of seasonal employees including gameday hosts and coordinators. The Membership Experience Account Manager champions the company’s Mission and Vision and models the company Values.

The Position Will

• Protect the moral, legal, and financial assets and wellbeing of the company.
• Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
• Strive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business.
• Manage and keep detailed notes of all customer accounts within our CRM, Salesforce.
• Manage and organize accounts within our ticketing system, Ticketmaster.
• Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season.
• Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season.
• Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season.
• Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs.
• Lead out in the job posting, interview process and ultimate hiring of gameday service interns each season.
• Manage the scheduling and daily responsibilities of gameday interns.
• Manage & service the STM Ticket Exchange Program.
• Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments.
• Act as Manager on Duty on select gamedays, overseeing the operations of the team.
• Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward.
• Collaborate with other departments and entities to ensure a first-class organization
• Provide outstanding customer service.
• Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities.
• Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard.
• Enrich lives by creating winning experiences and timeless memories.
• Operate with an emphasis on safety for employees, teams, and guests.
• Be a student. Be a teacher. Be a leader.
• Other duties as assigned.

What are the requirements of the Job?

We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!

• Bachelor’s Degree from an accredited college or university is preferred but not required
• 1 or more year of sales and/or retention experience preferred
• Proven ability to create effective action plans and manage multiple client accounts simultaneously.
• Exceptional verbal and written communication skills, tailored to engage diverse customer and team audiences effectively.
• Strong track record of building client relationships and delivering tailored solutions.
• Ability to cultivate and maintain productive formal and informal professional networks
• Consistent history of achieving targets under tight timelines or high-pressure situations.
• Skilled at providing clear direction, delegating tasks effectively to support staff.
• Ability to work all home games and work irregular hours (evenings, weekends, holidays)
• Punctual, groomed and dressed for a professional environment

Is this part-time or full-time?

This is a full-time role.

What is the wage?

We aim to hire at a level that allows for meaningful salary growth as you thrive in your role. We generally offer a starting rate that reflects your current expertise while leaving plenty of room for future advancement. A reasonable estimate of the current range is: $47,500-$54,000.

Learn more at millerse.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.