Season Ticket Concierge — Part-Time, AI Tools & Live Entertainment

Nederlander Organization - West Coast HR; San Diego (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

The Nederlander Organization is seeking a part-time Call Center Customer Service Representative to assist Season Ticket Holders across multiple Broadway markets. The role involves handling inquiries via phone, email, and chat, with paid training and shift times after training.

Ideal candidates have strong customer service skills and familiarity with Zendesk, Salesforce, and AI tools. Attendance and accuracy are essential in a fast-paced, live entertainment environment.

Qualifications

• Experience in customer-facing roles is preferred.
• Proficiency with Zendesk, Salesforce, and AI-powered tools is strongly preferred.
• Ability to multitask across multiple applications while maintaining accuracy.

Responsibilities

• Maintain knowledge of season programming across seven Broadway markets.
• Manage Season Ticket Holder accounts for updates, renewals, sales, and accuracy.
• Utilize Zendesk Talk/Voice, Email, and Chat to handle patron inquiries and ticketing tasks.
• Support inbound/outbound communications across markets in collaboration with team.
• Process orders, payments, and service recovery with attention to detail.

Skills

Strong communication

Attention to detail

Multitasking

Customer service oriented

Tools

Zendesk

Salesforce

AI tools

Microsoft Office Suite

Job description

The Nederlander Organization is seeking a part-time Call Center Customer Service Representative to assist Season Ticket Holders across multiple Broadway markets. The role involves handling inquiries via phone, email, and chat, with paid training and shift times after training.

Ideal candidates have strong customer service skills and familiarity with Zendesk, Salesforce, and AI tools. Attendance and accuracy are essential in a fast-paced, live entertainment environment.