Hybrid Ocean Freight Customer Care Specialist

Kuehne+Nagel; Southgate (MI); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Detroit, MI. This role connects customers with carriers, sales teams, and origin offices to ensure smooth ocean shipments and high customer satisfaction.

Ideal candidates have 1+ year in logistics or customer service, strong communication, and attention to detail. The job operates on a hybrid schedule in Detroit with competitive pay and benefits.

Qualifications

• 1+ year of experience in customer service, freight forwarding, logistics, supply chain, or transportation operations; Sea Logistics experience preferred.
• Strong communication and relationship-building skills, with the ability to effectively support customers and collaborate with internal and external stakeholders.
• Customer-focused mindset with strong problem-solving, organizational, and prioritization skills.

Responsibilities

• Serve as a primary point of contact for Sea Logistics customers.
• Coordinate with internal and external stakeholders to support the successful execution of ocean freight shipments.
• Monitor shipment activity, provide timely updates, and proactively address delays or service issues.
• Manage customer inquiries and resolve shipment-related challenges through effective communication and collaboration.
• Build strong customer relationships through professional, responsive service.
• Maintain accurate documentation and support continuous improvement of customer experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Prioritization

Multi-tasking

Education

Microsoft Office proficiency

Tools

Excel

Outlook

Job description

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Detroit, MI. This role connects customers with carriers, sales teams, and origin offices to ensure smooth ocean shipments and high customer satisfaction.

Ideal candidates have 1+ year in logistics or customer service, strong communication, and attention to detail. The job operates on a hybrid schedule in Detroit with competitive pay and benefits.