Sea Freight Key Account Manager – Operations & Solutions

Kuehne+Nagel; Jersey City (NJ); On-site; USD 100,000 - 105,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking an Operational Key Account Manager to establish and maintain customer relationships, clarify requirements, and drive tailored solutions across export and import activities.

You will partner with internal teams to ensure service excellence, manage KPI reporting, and lead continuous improvement initiatives while supporting onboarding and implementation for new business. This role emphasizes accuracy, collaboration, and strategic impact.

Qualifications

• Minimum of 2+ years of operational experience in freight forwarding.
• Bachelor’s degree in Logistics, Supply Chain, Business Management, or related field.
• Proven ability to influence, lead, and collaborate with internal teams.
• Strong analytical and problem‑solving skills for process improvement.
• Deep understanding of import/export freight forwarding operations and related docs.

Responsibilities

• Build and maintain strong customer relationships, serving as main contact and escalation resource.
• Clarify and formalize customer operational requirements with focus on service excellence.
• Identify cost-saving and continuous improvement initiatives across accounts.
• Support onboarding of new business and coordinate implementation.
• Collaborate with internal teams to address issues and ensure compliance.
• Execute reporting, KPI tracking, and analysis for exports, imports, and regulatory needs.

Skills

Operational experience

Influence & leadership

Analytical skills

CRM experience

Multi-national experience

Communication skills

Education

Bachelor’s degree in Logistics, Supply Chain, Business Management

Tools

Microsoft Excel

PowerPoint

Word

Job description

Kuehne+Nagel in the United States is seeking an Operational Key Account Manager to establish and maintain customer relationships, clarify requirements, and drive tailored solutions across export and import activities.

You will partner with internal teams to ensure service excellence, manage KPI reporting, and lead continuous improvement initiatives while supporting onboarding and implementation for new business. This role emphasizes accuracy, collaboration, and strategic impact.