SCSM Service Manager Lead — Analysis & Solutions

Stem Xpert; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an experienced Systems Management Analyst in Houston, Texas. You will act as a liaison between various business units, lead service management solution activities, and ensure effective communication and documentation. The ideal candidate will have over 6 years of experience, strong analytical skills, and a Bachelor's Degree. The role requires effective teamwork and problem-solving abilities, focusing on customer service and thorough understanding of System Center Service Manager.

Qualifications

• 6+ years of experience as an administrator/analyst, with at least 2 years focused on Service Manager processes.
• Experience creating reports with Microsoft SSRS.
• Proven ability to communicate technical information to non-technical audiences.

Responsibilities

• Serve as a liaison for multiple business units, handling issue reporting and resolution.
• Lead analysis, design, and implementation activities for Service Manager solutions.
• Prepare documentation and mockups based on requirements.

Skills

Analytical skills

Problem-solving skills

Customer service skills

Communication skills

Teamwork

Time management

Organization skills

Interpersonal skills

Education

Bachelor's Degree

Tools

Microsoft SSRS

Service Manager

PowerShell

Job description

A leading technology firm is seeking an experienced Systems Management Analyst in Houston, Texas. You will act as a liaison between various business units, lead service management solution activities, and ensure effective communication and documentation. The ideal candidate will have over 6 years of experience, strong analytical skills, and a Bachelor's Degree. The role requires effective teamwork and problem-solving abilities, focusing on customer service and thorough understanding of System Center Service Manager.