System Center Service Manager

Stem Xpert

Springfield (MO)

On-site

USD 83,000 - 124,000

Full time

14 days+

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Job summary

A global consulting firm is seeking a System Center Service Manager to manage and support Microsoft System Center Service Manager 2012 R2. The role involves analysis, design, testing, and implementation of Service Manager solutions while serving as a liaison between various business units. The ideal candidate should have 6+ years of administration/analyst experience, strong problem-solving skills, and proven ability to train non-technical staff on SCSM features. This position is contract-based with competitive rates available.

Qualifications

6+ years of Administration/Analyst experience, with at least 2 years focused on Service Manager.
Experience implementing enterprise-wide solutions.
Demonstrable experience administering SCSM.
Experience implementing enterprise-wide solutions.
Experience creating reports with SSRS and the Service Manager Data warehouse.

Responsibilities

Serve as liaison for multiple business units, addressing issues and solutions.
Lead analysis, design, testing, and implementation of Service Manager solutions.
Provide training for key stakeholders on functionality.
Prepare documentation (requirements, recommendations, technical analysis)
Prepare Mockups/Prototypes based on Requirements/Recommendations – use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
Work with business units to develop and/or maintain their reporting needs
Provide training for key stakeholders on current and future functionality
Champions development guidelines and standards
Develops and executes unit test plans and assists in the development and execution of system test plans
Strong understanding of Software Development Lifecycle (SDLC)

Skills

Strong analytical and complex problem solving skills

Customer service skills

Written and verbal communication skills

Time management and prioritization

Interpersonal skills

Training stakeholders

Reporting with SSRS

Tools

Microsoft SSRS

System Center Orchestrator

Powershell

PowerShell

Data warehouse

Job description

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.

Job Description

Role: System Center Service Manager
Location: Spring,TX
Duration: Long-term
Type: Contract

Pay rate: Can Be Discussed (DOE)

Under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2. Partners with the business community in defining systems scope and objectives through research and fact-finding. Performs analysis of business and user needs, documents requirements, and assists development teams in implementing complex systems solutions. Competent to work in all phases of systems analysis and considers the business implications of the technology to the current business environment. Possesses a thorough understanding of Microsoft System Center Service Manager 2012 R2 with a reasonable understanding of current Microsoft SharePoint platforms. Reports directly to team lead or manager.

Responsibilities

Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues
Prepare documentation (requirements, recommendations, technical analysis)
Prepare Mockups/Prototypes based on Requirements/Recommendations – use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
Work with business units to develop and/or maintain their reporting needs
Provide training for key stakeholders on current and future functionality
Champions development guidelines and standards
Develops and executes unit test plans and assists in the development and execution of system test plans
Strong understanding of Software Development Lifecycle (SDLC)

Qualifications

Qualifications

6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes
Strong analytical and complex problem solving skills.
Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff
Strong customer service skills and focus
Strong written and verbal communication skills
Strong organization and interpersonal skills
Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture.
Able to work independently balancing shifting workloads and priorities.
Demonstrates an aptitude for continuous learning and personal development (intellectually curious).
Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
Experience implementing enterprise-wide solutions
Proven ability to train and communicate SCSM features and functions to non-technical audiences
Demonstrable experience administering SCSM
Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse