System Center Service Manager administrator - 26-00030

Datasoft Technologies, Inc.; Columbia (SC); On-site; USD 61,992 - 89,544; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development opportunities

Job summary

A leading IT consultancy firm is looking for an IT Healthcare Consultant in Columbia, SC. The candidate will maintain System Center infrastructure and develop workflows, ensuring effective service management. An understanding of Microsoft System Center Service Manager and relevant technologies is crucial. Ideal applicants will have a Bachelor's Degree, several years of administrative experience in MS systems, and a deep grasp of IT methodologies. This long-term contract position offers competitive pay and the opportunity to influence service improvement efforts.

Qualifications

• 3+ years of experience in a development role supporting MS System Center.
• 5+ years of administrative experience in Microsoft Servers.
• 3+ years of administrative experience in MS Azure.
• Experience in IT methodology frameworks (ITIL, MITA).

Responsibilities

• Maintain and update System Center infrastructure.
• Interact with multiple teams to gather and develop requirements.
• Create and manage Service Manager workflows.
• Provide after-hours support for the platform.

Skills

Microsoft System Center Service Manager

System Center Orchestrator

Windows Server Administration

SQL Server

Active Directory

PowerShell

Education

Bachelor's Degree

Tools

Cireson

PowerBI

Job description

IT Healthcare Consultant - Software Engineer - Project Lead

Onsite: Columbia, SC

About the Job

• Duration: Long term Contract Position
• Location: Onsite: Columbia, SC
• Pay rate: Hourly
• Job ID: 9401 .

Overview:

Client is seeking an experienced System Center Service Manager administrator. The

primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator. Working in the Cireson web portal. This is a staff augmentation position and is not tied to a project timeframe.

Responsibilities:

• The Service Manager Engineer will report to the Bureau Chief of Information Technology Services. They will work with business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
• • Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
• • Maintain, update, patch System Center, Orchestrator, and Cireson.
• • Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
• • Work with technical staff and business stakeholders to create deliverables and
• artifacts that are intended for audiences of varying levels of technical knowledge.
• • Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for
• developing and managing processes related to the Service Manager environment.
• • Make recommendations on specific improvements in efficiency, effectiveness,
• report template and structure, and productivity to leadership.
• • Act as a liaison between the technical team and management from various
• stakeholder areas including executive level management.
• • Some after hours project and platform support will be expected.

Program Experience:

• Current or recent experience with MS System Center is required and will be given the
• highest weight. Experience should include well documented success with previous MS
• System Center projects as well as experience in an enterprise level System Center
• Experience related to any or all the following technologies are required desirable for this position:
• Microsoft System Center Service Manager (within the last 3 years)
• Highly Skilled at maintaining, implementing and configuring system
• center service manager request offerings, service offerings and connectors
• o Administer and support Microsoft CLIENT, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator).
• o Experiencing configuring Service Manager Changes, Incidents, and Services
• Cireson Web Portal for Service Manager (last 3 years)
• o Experience adding custom configurations to the Cireson web portal
• o Experience installing/patching and maintaining Cireson products
• o Resource should demonstrate a strong understanding of Windows server administration, including patching and maintenance of windows servers.
• • Microsoft System Center Suite Experience (last 3 years)
• o Experience in System Center Orchestrator is preferred, resource should show strong technical understanding of all products in the Microsoft
• System Center suite and how the integrate with other System Center components (SCCM, SCOM, Orchestrator).
• o Experience with System Center Orchestrator Preferred:
• ▪ Developing and maintaining workflows, templates, and automation Orchestrator workflows using PowerShell and Orchestrator.
• • Microsoft SQL Server (last 5 years)
• o Resource needs to demonstrate a basic understanding of SQL server and how it is used to support the system center suite.
• • Active Directory (last 3 years)
• o Experience configuring groups and managing users in Microsoft’s Active Directory Users and Computers
• o Experience configuring and administering groups and users in Microsoft Entra ID.
• Microsoft PowerShell (Current, Experience with 5.1 or newer)
• o Experience managing and maintaining Microsoft PowerShell scripts for maintain computer and endpoints

General Duties and Responsibilities:

• Develop and refine Service Manager request intake process for client.
• Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.
• Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.
• Experience with major project implementation.
• HIPAA, CDC, and other network infrastructure and server networks.

Qualification:

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THE ABILITY TO:

• Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
• Minimum 3 years of administrative experience in MS Azure.
• Minimum 5 years of administrative experience in MS Servers.
• Minimum 3 years’ experience in an IT methodology framework. (i.e. ITIL, MITA...).

REQUIRED EDUCATION:

• Bachelors Degree and/or 5 years of related work experience.

REQUIRED CERTIFICATIONS:

• MS Server Admin Certifications.

Preferred Skills (RANK IN ORDER OF IMPORTANCE):

• Working knowledge of System Center Service Manager
• Working knowledge of Cireson
• Working knowledge of System Center Orchestrator
• Working knowledge of PowerBI
• Working knowledge of SQL
• Working knowledge of HTML
• Working knowledge of XML
• Working knowledge of PowerShell
• Experience with healthcare and healthcare related requirements.

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: